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Webinar: How Staff Engagement Enhances the Patient Experience
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12/5/2016
When: December 5, 2016
12:00 - 1:00 p.m.
Where: Adobe Connect Webinar
United States
Contact: WISCA Office
920-560-5627


Online registration is available until: 12/5/2021
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Objective

  • Recognize the power you have, as an actively engaged member of the team, when you deliver excellent patient care.

Engaged employees

  • Are more likely to drive innovation and growth
  • Have significantly higher productivity
  • Are enthusiastic and generate new ideas
  • Have higher customer ratings
  • Have less turnover and absenteeism
  • Have fewer safety incidences
  • Deliver higher profitability

Engagement is a choice based on

  • What do I get?
  • What do I give?
  • Do I belong here?
  • How can we all grow?

Presenter

Debra Smith, MBA


Debra Smith is a nationally respected consultant, speaker, and seminar leader.  Every year she travels to more than 100 cities in the United States and Canada to deliver her seminars on communication, time management, conflict resolution, stress management, and customer relations.  She has worked with more than 600,000 people from organizations in the private sector and government, as well as numerous colleges and universities. A partial client list includes AbbVie, Advanced Micro Devices, Duke Energy, IBM, Los Alamos National Laboratory, Medtronic, Motorola, Pfizer, Texas Instruments, Departments of the Air Force, Army, and Navy, Social Security Administration, U.S. Customs and Border Protection, United States Postal Service, Indiana University, Johns Hopkins University, and The University of Texas.

 

Debra holds a B.A. (summa cum laude) and an M.B.A. degree in management from Golden Gate University. She is the author of several audio and video tape programs and books on communication and customer service.  Many of her programs have been syndicated internationally.


 

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